Shipping Information

Order Processing Time

All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Your order confirmation and order number are shown immediately after checkout and are always available under My Account → Orders. Tracking details are added to your order as soon as it is dispatched.

Delivery Partners

We partner with reliable courier services including Delhivery, Blue Dart, Ekart, and India Post to ensure safe and timely delivery across India.

The delivery partner assigned depends on your location and courier availability. All partners are vetted for reliability and careful handling of packages.

Shipping Charges

Our shipping charges are structured to reward larger purchases:

• Orders of ₹499 and above — Free shipping to all serviceable PIN codes in India
• Orders below ₹499 — ₹99 flat shipping charge
• The exact shipping charge is always shown at checkout before you pay — there are no hidden fees

Tracking Your Order

Once your order is dispatched, its courier name and tracking (AWB) number are added to your order.

You can track your order anytime via My Account → Orders, or call/WhatsApp us on +91 98242 40635 for an update. Please allow 12–24 hours for tracking information to become active after dispatch.

Failed Delivery Attempts

Our delivery partners will make up to 3 delivery attempts at your registered address. If all attempts fail, the package will be returned to our warehouse.

Please contact our support team or the courier directly to reschedule. For returned packages, we will initiate a re-delivery or refund as per your preference. Re-delivery charges may apply.

Damaged or Lost Shipments

If your package arrives damaged:

1. Do not accept the delivery if packaging is visibly damaged or tampered with. 2. If already accepted, photograph the damaged packaging and product immediately. 3. Contact us within 24 hours at velouralaxe@gmail.com with photographs and your order number.

For lost shipments, contact us after the maximum expected delivery date. If confirmed lost, we will reship or issue a full refund.

Cash on Delivery (COD)

Cash on Delivery is available on serviceable PIN codes — availability is shown at checkout when you enter your PIN code. There is no extra charge for choosing COD.

Please ensure someone is available at the delivery address with the exact amount — delivery partners may not carry change.

Shipping Restrictions

We currently deliver across all serviceable PIN codes in India. Delivery to some remote areas (including certain hilly regions, Andaman & Nicobar Islands, and Lakshadweep) may take longer than the standard timelines.

We do not currently offer international shipping. International orders will be cancelled and refunded automatically.